Sam Walton has said many times, our excellent customer service is distinguished from all other companies where the characteristics. He said: "to provide customers what they need and a little more ── service, let them know you value their lessons in error, do not look for any excuse ── Customers should apologize and do whatever should be. polite third. I was in a Wal-Mart on the first signs wrote the most important words ── guarantee satisfaction. "
"All my colleagues are working for customers to buy our product. In fact, customers can dismiss everyone in our company. They only need to go to other places to spend money, you can do it. We measure success important criterion is to see our customers ── 'our boss' satisfaction. let us all warm support the service, so that our customers are every day one hundred percent satisfied. "